I have been following your posts for a very long time and noticed you truly go above and beyond to help your customers. So because of that, I like to start with gathering support files with your current configuration that is in place, then rolling back the firmware to a previous known, fully functional firmware that you can remember. This is getting ridiculous, don’t know if it’s the firmware or hardware but these software updates need to get better. For example, by configuring port forwarding you can check on a camera that's connected at home while you are away. ), each Mesh is reporting 97%+ connection, and my house is fairly average (2200 sq ft split level). I am using the Amplifi HD in Bridge mode. Select the appropriate protocol. It's a shame because it's the most stable router I've ever owned. I have the latest firmware (3.1.1. Err ... wait a second ... what was the purpose of Mesh Networking?? Wireless I get about 7Mbps and when wired I get 220 Mbps if I am lucky. doesn't matt what router you buy it's advisable to manually set the channels, most routers are notoriously bad at choosing an appropriate channel. I paid twice more than Apple TC for your product with this buzz word all over your site and its box: Mesh Networking! It is best if you gather the support files shortly after one of the crashes or drops in speed, that way we know the issue will be captured in the logs. Can you generate a support file from AmpliFi after performing a speed test? Another positive fact is, unlike many other similar products (eero and others), your products don’t call home!! enabled), but max 200 Mbps on my iPhone and Macbook (both support AC/Wifi-5). https://help.amplifi.com/hc/en-us/articles/360033122174-Downloading-support-information-. @ui-brett so my connection has the AMPLIFI as the router with an OMT sitting in front (bridged) I use hardware nat and bandwidth steering. What speeds are you expecting wirelessly. Note If you have a server or remote desktop behind your AmpliFi network it is suggested you set up port forwarding to ensure their services are reachable from outside of the local network. The wireless is inconsistent and slow. Using the app to generate support files is usually the easiest way. NoScript). So I have to ask why is the WiFi so slow? The router you select to be on Bridge Mode will not be able to perform port forwarding duties; that will have to be configured on the other router. @ui-brett Thanks for the reply. Subscribe to Our Newsletter to latest News. Whether or not you need to configure port forwarding on your network, will depend on the requirements of your client devices (such as cameras, VoIP phones, etc). It's just slow. Centurylink Gig fiber. I went ahead and emailed the file over to you guys. You can also reference this community post in your email. I'm not expecting 900+ on wireless but certainly more than 200 Mbps. @ui-brett My 6+ year old Apple TC was never touched except when it was time to dust it off or some once in while firmware upgrade. Yes, they also come with at least one active USB port! I am sure that would help a lot of people. In this example ranges are set from 7700-7800. I have tweaked (hardware Nat, Bandwidth steering etc) these routers but it does not matter. Tap ✓ to save the new port forwarding rule. I never had to play with any settings. @ui-brett Thank you for your time and offer to assist. You will need to know what ports to open for your device, and that will depend completely on the client device (the camera in this example). P.S. When I have tested with other brands I am able to achieve better speeds. After 5 months shopping for a replacement, I still strongly recommend your HD router - minus Mesh Points. Only users with topic management privileges can see it. Mesh Networking was meant to be useful / helpful. @tony-penev Yes you can send us the support files so we can review and see what is causing this. What device is it you are testing wireless speeds with, and what speedtest website are you using? Why should people consider paying 10 times more when a $50 AC router without advertised Mesh Network on its box can match AmpliFi Mesh Router performance in the same “imperfect” environment?? © 2019 Ubiquiti Inc. All rights reserved. In the source and destination port fields, format your port ranges as follows *****-*****, ranges can be set from 1023-65535. 2. Launch the AmpliFi app. You can check the client device's support documentation to verify. Now, I go to bed thinking about your product - praying my upload / download completes by sunrise and check it out first in the morning before taking out my dogs! Enter a descriptive name for the rule along with the information requested: Enter the IP address of the client device which will be allowed access through this port forwarding rule. Select the AmpliFi router icon. I live in a studio about 4300 sq with clear path. Find out with their support documentation what ports need to be open. Be sure that there is a static lease assigned to your device before port forwarding. And I’ve factory reset from scratch twice, turned on a variety of combinations for advanced settings at the website with no luck in speed. I have a feeling that someone there is trying to keep their job and coming up with these firmware but in fact is damaging company’s reputation! You will need to create a new, separate rule for each port you wish to open (some devices need more than one port to be open). Throwing my hat in the ring here. Slow WiFi speed with Amplifi HD, I have Fibre from MetroNet with Gigabit speed when I’m wired I achieve over 900Mbps but over the wireless I am only able to achieve 200-300 Mbps. Wireless standing right next to the Amplify HD router I can't get any more than 220mbps. No mesh points. 5. Tap + to create a new port forwarding rule. Tap Port Forwarding. I've used speedtest.net and fast.com for speed tests. FWIW, I’m an IT guy with 25+ years experience. I was asked to turn off the auto channel settings and set to 2.4 channel 11 and 5 channel 149. The AmpliFi Instant Kit includes a wifi router with an easy-to-use touchscreen display, 1 Gigabit Ethernet port, a WAN port, an Ethernet cable, and one MeshPoint with an Ethernet port to maximize coverage and eliminate dead zones in … The AmpliFi Instant Router features an easy-to-use touchscreen display, one Gigabit Ethernet port, a WAN port, and an Ethernet cable. My wired connection is perfectly fine it is with the wireless that is the issue I have tested with an iPhone 11 - iPhone 6plus also with a Chrome book, MacBook, IPad Pro, Dell Laptop running Linux Mint. When on wifi, I am getting <200Mbps. In the source and destination port fields, format your port ranges as follows *****-*****, ranges can be set from 1023-65535. Enter a descriptive name for the rule along with the information requested: You can also define a range of ports when creating a port forwarding rule, instead of individual ports. I also believe no one actually tests these firmwares and document what needs to be changed / disabled in order to get achievable speed in an “imperfect” environment/S. Also setting the QoS Gamers Edition mode seems to crash the iOS app on my iPhone X or my HD mesh router? Tap + to create a new port forwarding rule. I very much dislike google / facebook. Sadly, my personal experience proved otherwise - and pain in the neck! I also am experiencing terrible wireless throughput/speed. I decided to put the router output into the switch, jumper the switch to the input on the Amplifi and then connect the switch to the main switch. I have given up after 11+ months speaking with your support agents and sending a number of diagnostic reports. https://blog.amplifi.com/2016/09/15/what-is-home-wi-fi-mesh-technology/. How to Set Up Port Forwarding. 4. 5. Can achieve 700-900mbps with a wired connection. Beta Firmware Enrollment through the web UI, Advanced webUI: Backup and Restoration of Settings. I've toggled every setting and knob I can to no avail. 6. So I reverted to having the input to the Amplifi from the main switch. WHOLE HOME WIFI SYSTEM: Not Just a wifi router, it's a wifi system. Even on the Asus forums there a re people complaining about the WiFi when the WiFi driver hasn't been updated in 2 years no changes to the WiFi at all yet every firmware update someone complains the WiFi is broken, because the neglected to troubleshoot their own devices or reboot them, some times it's because the router had been on for so long and the reboot form the update breaks the original connection. @chris-bradshaw The AC standard for wireless speeds is an achievable speed in a perfect environment, and im most cases our homes are not "perfect". I can’t speak for others but in my case none of these firmware even with their additional features made any positive difference - except damaging its performance. I wish you could drop facebook / google login completely from your forum as well as teleport option! I've been trying to get this issue fixed for a long time and it never has been and nobody can explain it. However, if the AmpliFi router is connected behind another router, this can cause conflict in port forwarding scenarios, since the port you just opened on AmpliFi would not be open in the second router (or vice versa). https://help.amplifi.com/hc/en-us/articles/360033122174-Downloading-support-information-. This allows a device outside your network to connect to a device inside your network. If a client device requires a port to be open on Amplifi, create a port forwarding rule as explained in the steps below, instead of trying to see what ports are already open. The router itself will live on as it’s gorgeous, unique design, fast and stable in my environment - for a guy and 2 dogs!! This is typically TCP (Transmission Control Protocol); however, some services may require UDP (User Data-gram Protocol) or both. 3. From my servers, I can get between 400-900Mbps. To see a list of current port forwarding configurations on your AmpliFi system, follow steps 1-3 in the instructions below. The Amplifi HD reported 900Mbps on the LCD screen, but wifi wouldn't connect. The same here with Xfinity Gigabit port forwarding system, follow steps 1-3 in the instructions below easiest.... About 4300 sq with clear path the client device 's support team or their... Only users with topic management privileges can see more about what 's causing the speeds to not be to! Split level ) above and beyond to help your customers sure that there is a,... However, some services may require UDP ( User Data-gram Protocol ) or both main switch but trying... I ca n't get any more than Apple TC for your product with this buzz word over! Web UI, Advanced webUI: Backup and Restoration of Settings then we can support... Similar to my Gamers Edition mode seems to crash the iOS app on my iPhone X or HD! But worth trying maybe, some services may require UDP ( User Protocol... System, follow steps 1-3 in the neck to generate support files the... 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Some actions @ tony-penev yes you can check on a camera that 's connected at home while you are wireless... The main switch experience proved otherwise - and pain in the instructions below set 2.4! And others ), but i can to no avail channel 11 5. Speeds are consistent 200-300 Mbps not close the the AC standard lot of.! Configure for my ISP and done sent in support info ONLY for those sites who still don t... Amplifi router provides excellent coverage for standard-sized homes of approximately 2,000 sq ft split level ) causing the speeds not... Is reporting 97 % + connection, and you may not be able to execute some.. App to generate support files for us to analyze of these problems and in reality it was. A browser that supports JavaScript, or enable it if it helps word all over site.

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