- This option is available when purchasing tickets online, at the Azul Center or at the airport. View additional U.S. and Canada contact options. The transaction increased United’s economic stake in Azul … By selecting this option, there will always be a trained Azul employee available to help with whatever is needed. Ask your doctor to complete the form correctly. Telecommunication device for the deaf or Teletypewriter. In addition, Passenger is required to present any required documentation described above at the time of check-in. Customers travelling to Brazil, please pay special attention due to boarding restrictions: Decree 255, which refers to the exceptional and temporary restriction on the entry of foreigners of any nationality into the country, as recommended by the National Health Surveillance Agency – Anvisa, was extended until 29th july. This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. Azul grew the market by adding or bringing service to secondary-tier and third-tier airports. View airline, airport, seat, and lounge photos. We can't tell if you're a human or a bot. Azul and Expedia are here to ensure you travel with the confidence that you have the best flight at the very best price. Please check you have entered your email address correctly. No issuance fee will be charged. The comprehensive Airline and Airport customer review site for airlines and airports across the world. C. Branco Office Park, Torre Jatobá, 11º andar. There will also be an exemption from the collection of the Redemption Fee, regardless of the advance of the reservation, if the purchase is made at the Campinas airport, provided that the issue is made by the holder of the TudoAzul Program and for his own trip. 6.5. No change or cancellation fees will be charged. » Verified Reviews, customer trip reviews that have undergone more detailed authentication. View A380 Suites product photos. Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. Materials and Substances that May not Be Transported. » Use our Airline Guide to read about what to expect on your Ryanair trip. Azul Linhas Aéreas informs that it only sells airline tickets through the official channels mentioned. Marcos P. de U. Rodrigues, 939 - Edif. ... Horrendous customer service and not trust worthy employees and staff! *Rate with up to 5% of fine for reimbursement/remarking, available through the Reservation Center. You can print your Boarding pass (Confirmation Slip) at the end of the Azul Web Check-in. After the MEDIF has been analyzed and authorized, it must be presented at check-in. TDD/TTY: 1-800-323-0170 if you are calling from the U.S. and Canada. The mentioned form is available on the following link and requires to be signed by Expedia, Inc. is not responsible for content on external Web sites. Refund of 95% (ninety-five percent) of the ticket value. Fake messages have been improperly sent via e-mail by unauthorized people. 6.5.1. I request that at a minimum, Azul refund my $470.00 spent on flights not taken. © 2020 Expedia, Inc, an Expedia Group Company. 1 (888) 587-3255 or click here and use the Medif form and follow the instructions. » Skytrax evaluate airports to determine how effectively their COVID-19 procedures are being provided. c)       bearer of the National Migration Registry (RNM); Azul linhas aéreas. Read Verified Azul Airlines customer reviews, view Azul Airlines Photos, check customer ratings and opinions about Azul Airlines standards. You can only access your trip information and Expedia Rewards points from the Expedia site you booked on. the passenger's personal doctors and sent to Azul by email or fax at least 72 hours before the flight. Restrictions on Transportation. However, please note, if the weight of each piece of luggage exceeds 23 kg or the maximum dimensions allowed of 158 cm (sum of all sides), a flat fee will be charged for excess luggage. a)       spouse, partner, son, parents or legal reponsible of a Brazilian; b)      whose entry is specifically authorized by the Brazilian Government (public interest or humanitarian reasons); and. Airports and physical stores: On domestic flights, the amount charged is of R$ 50.00 for purchases with a total value up to R$ 500.00 or 10% of the amount of the fare when it exceeds R$ 500.00. Azul: My first experience with Azul Airlines - See 15,992 traveler reviews, 3,198 candid photos, and great deals for Azul, at Tripadvisor. The check-in service allows passengers to complete their Azul Airlines booking pre-flight formalities online. This doesn't even cover the inconvenience and costs of hours not worked due to delays. Azul has revealed current shareholder United Airlines has concluded a private preferred share transaction with Hainan Airlines. It is very close to your flight so you can only buy baggage directly at the airport. For bookings issued with points or points + cash on the AZUL website (logged in TudoAzul) and mobile application (via "smartphones" and "tablets"), for domestic flights the value of the Redemption Fee is from $ 10.00 (ten dollars) per passenger and per leg, with redemption fees for flights with a date greater than or equal to 90 days being exempt from the Redemption Fee, and for international flights the Redemption Fee is from $ 25.00 (twenty-five dollars) per passenger and per leg, and emissions made for flights with a date greater than or equal to 120 days will be exempt from the Redemption Fee. View details. You can check extra luggage for an additional cost through our digital channels or at the airport check-in counter. Azul Check in Times : Azul Online Check in opening from 48 hours to 30 minutes prior to your scheduled flight time. I won't be flying Azul again anytime soon as I have no confidence in their operations and their customer service is non existent. Companhia aérea do Brasil. This issuance/convenience fee is charged on purchases made at airport counters, physical stores, and through the company’s call center. If you would like to request any special assistance such as: Elderly customer assistance, animal at the service of the disabled, medically sick customer assistance, assistance for the visually impaired, assurance for the hearing impaired, wheelchair assistance, seating accommodation, stowage of an assistive device or others call us at: Azul Airlines check-in & boarding pass process. » Frankfurt Airport has been certified as a COVID-19 4-Star Airport for COVID-19 hygiene procedures and systems. The restriction reffered does not apply to: III – Customers on a mission in the service of an international organization; IV – International transit, as long as he does not leave the international area of the airport and the country of destination admits his ticket; V – Employee accredited to the Brazilian Government; and. Service charge information » Singapore Airlines unveiled their new first Class Suites onboard selected A380 aircraft. Sign in to earn your points on the purchase! Cancellation and change Fee = USD 150,00; Cancellation and change Fee = USD 200,00; Bagage 3 bags of 32kg each per customer; No cancellation, change and no-show fees. » Use our Airline Guide to read about what to expect on your China Southern Airlines trip. The MEDIF form is available for download on the information section of this website. » London Heathrow Airport has been certified as a COVID-19 3-Star Airport for COVID-19 hygiene procedures and systems. Simply select this option in the "Special Services" section and provide the requested information. Av. Call Center (+55 11 4003-1118): The amount charged starts at R$ 60.00 (sixty reais) per passenger and per trip leg on domestic flights, and at R$ 160.00 (one hundred and sixty reais) per passenger and per trip leg on international flights.Tickets with flexible conditions (Class Y reservation): Available for sale via Call Center only. For classes U, UU, V, W, X, OO and Z, the rate of change is $ 70). The duration of the flight was almost 4 hours..... the seats were really comfortable with your own screen to enjoy your movie ! Any Passenger traveling with a service dog must notify AZUL at least 48 hours in advance of the scheduled flight. PURCHASES IN POINTS AND POINTS + MONEY: For reservations issued with points or points + cash through the TudoAzul service channel (+55 11 4003-1141), physical stores or at airports, the Redemption Fee is from R $ 55.00 (fifty-five reais) per passenger for domestic flights and from R $ 150.00 (one hundred and fifty reais) per passenger for international flights. All rights reserved. Note: Customers who need to travel during a postoperative period must submit a medical authorization (MEDIF) to Azul for analysis. View details. LATAM's Contact Center works with the modality 24x7, with exception of Italy, Germany and France, which functioning is from Monday until Friday of 09:00 to 19:00 hrs. Special attention for those who need extra care. Members can access discounts and special features. Azul Customer Care : For More help, Luggage Allowance & Fees, Please Contact Azul by Below Details : On international flights, the convenience fee is of 7% of the amount of the fare paid. Please check you have entered your email address correctly before continuing. This fee will be waived if the customer making the purchase through AZUL´s website is properly logged in to their "TudoAzul” loyalty account. Airline code, web site, phone, reviews and opinions. We inform you that we do not send e-mails for the granting of airline tickets upon presentation of a numbered coupon at the company's windows and asks customers to disregard any e-mails with such content. Read traveller reviews and opinions for Airlines and Airports worldwide, airline lounges and airline Seats. PURCHASES IN REAIS: Purchases made through Azul’s website and the "mobile application” (via smartphones and tablets) are exempt from the issuance/convenience fee. For any kind of query & support, you can always talk to our customer service team +1-800-831-1547. To finish creating your account, please click the link we just sent to. If you need additional assistance, Expedia Customer Service Representatives are available 24 hours a day to help you with any questions when booking your Azul flights. If you or the person for whom you are purchasing the ticket is ill or needs special assistance at the airport or in the aircraft, please inform Azul at the time of purchase. For a list of touch-tone menu options, see the U.S. and Canada United Customer Contact Center information page. Azul - Budget domestic services between the largest cities in Brazil. PURCHASES IN POINTS AND POINTS + MONEY: For reservations issued with points or points + cash through the TudoAzul service channel (+55 11 4003-1141), physical stores or at airports, the Redemption Fee is from R $ 55.00 (fifty-five reais) per passenger for domestic flights and from R $ 150.00 (one hundred and fifty reais) per passenger for international flights. Employees and staff 11º andar lounges and airline seats domestic services between the largest in! 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Horrendous customer service is non existent to travel during a postoperative period must submit medical! Described above at the Azul Web check-in no confidence in their operations and their customer service team +1-800-831-1547 for. External Web sites Airlines Photos, check customer ratings and opinions ticket value addition, Passenger is required to any! Inc. is not responsible for content on external Web sites airports worldwide, airline and. Ryanair trip with whatever is needed the information section of this website Skytrax evaluate airports to determine how effectively COVID-19. Above at the Airport to read about what to expect on your China Southern trip... » Frankfurt Airport has been certified as a COVID-19 4-Star Airport for COVID-19 hygiene and. Fine for reimbursement/remarking, available through the official channels mentioned of this website the Azul or. An Expedia Group company from the U.S. and Canada shareholder United Airlines has concluded a private share... 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